房屋贷款服务

在线管理您的住房贷款

Patelco在线^™ 帮助你及时了解你所有的 房屋贷款 or 房屋净值信贷额度. 我们让它变得简单和安全:

• 支付
• 查询账户余额
• 检查你的托管记录
• 获取帐户详细信息
• 向我们发送有关您贷款的安全信息
• 还清你的抵押贷款
• 支付 down your 房屋净值信贷额度 balance to zero
• 从你的权益账户转移资金

从今天开始使用Patelco在线^™ >

How to reach us with questions about your 房屋贷款

If you have questions about your 房屋贷款, please reach out to us:

800.358.8228, from the main menu press # and then extension 1203 when prompted – we’re available weekdays 8am ‐ 5pm PT

帕特尔科信用合作社
注意:住房贷款服务
公园广场3号
都柏林，CA 94568

申请房屋贷款服务

Whether you’re a Patelco member or a Title Company, it’s easy to request the mortgage service you need with our online form—just have the loan number and property details ready.

如果你是会员, you can request information regarding your escrow account, 保险, 回报, 税, 取回, 或者其他帮助.

If you’re a Title Company, you can ask for help with demands, 取回, and subordinations.

邮寄按揭付款

To send us a mortgage payment by mail, use the following secure address:

帕特尔科信用合作社
注意事项:支付中心
邮箱2227
默塞德，加州95344

Here are a few things to remember regarding payments:

• 支付ments must be accompanied by the account number and suffix or your statement coupon.
• All payments received by mail prior to 5:00 pm PST will be posted the same day.
• 支付ments made in person will be processed by close of business according to Branch hours.
• Only checks or money orders should be sent by mail.
• 我们只接受你.S. 在我们的分行以美元付款.
• We require certified funds for a payoff of your mortgage loan. 个人支票将以
  持有.

还清抵押贷款

还清抵押贷款 is a big financial milestone. We’ve made it easy for you to complete this process online within a few short steps.

1. 登录到 Patelco在线^™
2. 上空盘旋 转移 & 支付 并选择 抵押贷款支付
3. Select the account you’d like to take the funds from and the mortgage account you’d like to pay off
4. Review the payoff statement details and then select 提交
5. Select 确认付款

You’ll receive a confirmation email and you can also print a copy of your payment details for your records.

付清你的HELOC

有了我们网上银行的新工具, it’s now easy to pay down your HELOC to a zero balance (keeping the account open) or pay it off entirely (after which we’ll close your HELOC account).

1. 登录到 Patelco在线^™
2. 上空盘旋 转移 & 支付 并选择  抵押贷款支付
3. Select your HELOC account and the account you’d like to make a payment from
4. Choose between paying down your HELOC to $0 or 支付ing off your HELOC and closing your account
5. 查看详细信息，然后选择 提交
6. Select 确认付款

You’ll receive a confirmation email and you can also print a copy of your payment details for your records.

If you want to spend money from your HELOC, use the 转移 功能(见 转移 & 支付) in Patelco在线™ to transfer money from your HELOC into your checking or savings account.

错误的决议

If you believe an error has occurred with your loan or payment, please contact Patelco through one of the following options:

• 请致电 800.358.8228，按#，分机号1203
• 使用请求帮助 上面的按钮
• 写信给我们:
  帕特尔科信用合作社
  注意:住房贷款服务
  公园广场3号
  都柏林，CA 94568

We’ll provide a response within 5 business days of receiving your written inquiry. If the issue requires more than 5 business days to research and resolve, 我们会通知你的, and you’ll receive a completed response within 30 days or less.

Keeping your 房屋贷款 保险 policy information current

How to update your policy information with us

Patelco has partnered with a company called Allied Solutions to help us ensure that our Hazard and Flood 保险 records for 首页 Loan 持有ers remain current.

You may receive a letter from Patelco requesting a copy of your 保险 policy. 如果你收到这封信, please make sure that you have adequate dwelling coverage, and that Patelco is listed as the loss payee on your account. 除了, please make sure your 首页 Loan 保险 is equal to replacement value as determined by your 保险 carrier.

帕特尔科信用合作社 should be listed as the lien 持有er, PO Box 1707, 车mel, IN 46082.

You can update your 保险 information by:

• 在网上输入你的信息 www.my保险info.com. 请拨7100号.
• 让你的经纪人给你打电话 800.523.6404 and provide the necessary 保险 information to an Allied Solutions representative.
• Mailing a copy of your 保险 policy to Allied Solutions at PO Box 1707, 车mel, IN 46082
• 把你的保险副本传真给 800.713.0260
• Be sure your 保险 policy includes your account number and suffix, the insured property address and/or unit number and your name as listed with your membership

Thank you for helping us keep these records current. If you have any questions, please call one of our 首页 Loan experts at 800.358.8228，按#，分机号1203.